Return and Refunds

At Allexzon.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in their original condition
  • Products must be returned in the original packaging
  • Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products
  • Personalized or customized items
  • Clearance or final sale items
  • Gift cards

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a damaged item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will work quickly to resolve the problem with a replacement or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent
  • The product is defective

We recommend using a trackable shipping service when returning items.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

buyxongroup LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

📧 Email: buyxongroupllc@gmail.com
🌐 Website: Allexzon.com